How PsyShare handles your information

PsyShare is a private, invite-only professional network for verified psychologists in the UK. It allows members to share anonymised referral opportunities and participate in moderated professional discussions. PsyShare is designed for professional networking and referral sharing only. It is not a therapy service, a route for members of the public to access support directly, or a system for providing or coordinating emergency support.

PsyShare is operated by JP & RG Ltd (company number 15293777), a company registered in England and Wales with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. We are the “data controller” for the personal information described on this page, which means we are responsible for how it is handled. We are registered with the UK Information Commissioner’s Office (ICO) under registration number ZB783589.

If you have any questions about this policy, or you want to make a request about your information, please use our contact page.

When you register and use your account, we store the details you provide — such as your name, email address, professional and contact details, the outward part of your postcode, the languages you work in, your areas of clinical interest, your current capacity, the insurers you accept, and your profile and notification preferences.

We use this to operate the service, verify your eligibility as a UK practitioner psychologist, match referrals to suitable clinicians, and manage how we communicate with you. Providing your outward postcode is optional. It is used only to help identify in-person referrals within approximately 30 miles. If you choose not to provide this, referral matching will not include location-based filtering.

Referral summaries shared through PsyShare must be anonymised. Members must not upload or disclose patient-identifiable information within the network. We process referral summaries, expressions of interest, referral comments, and discussion posts so that PsyShare can provide referral matching, professional discussions, notifications, and related platform features.

To maintain a trusted professional environment, we keep moderation records and administrative logs, such as records of reported content and key account actions. These may be retained where needed to administer the service, maintain a trusted professional network, or meet our legal and regulatory obligations.

If you use the public contact form, your name, email address, and message are sent through Netlify Forms so that the PsyShare team can read and reply to your enquiry.

Please do not use the contact form to share patient-identifiable information, request clinical advice, or seek urgent support. PsyShare does not monitor contact messages as a safeguarding, crisis, or emergency response channel.

If you opt in to push notifications, we store the technical information needed to send notifications securely to your device, including a device-specific subscription and encryption details. We use this only to deliver notifications about network activity you have chosen to receive, such as referral interest, nominations, comments on your referrals, account review updates, and expiry reminders. We do not include patient names or referral content in push notifications.

You can turn push notifications off at any time from your profile, which removes the stored subscription for your devices. Device subscriptions are also deleted when you sign out.

PsyShare does not use advertising cookies or cross-site tracking.

We use essential browser storage to keep your account secure and allow the service to function, including keeping you signed in while you use the platform.

We may also store basic preferences on your device, such as whether you have dismissed the app installation prompt.

We use PostHog for product analytics and Sentry for error monitoring to understand how PsyShare is used, maintain the service, and identify technical issues.

These tools are configured to minimise the information collected. Text entered into the platform, including referral details and messages, is not captured by these tools.

We do not send your IP address to these providers. Where technical recordings are created to help diagnose errors, text and form inputs are hidden.

We use a limited number of service providers who process information on our behalf only where needed to operate PsyShare: Supabase (application database, authentication, and hosting of member data), Netlify (website hosting and contact form handling), Resend (sending account and notification emails), and PostHog and Sentry (analytics and error monitoring).

Some of these providers may process limited information outside the UK. Where that happens, we rely on appropriate safeguards — such as UK/EU-approved data protection terms — to keep your information protected.

We keep account and profile information while your account remains active or where it is otherwise needed to provide the service.

Referral and discussion content, together with moderation and administrative records, is kept where needed to operate PsyShare, maintain the integrity of the network, or meet our legal and regulatory obligations.

Push notification subscriptions are deleted when you turn push notifications off or sign out. Contact form messages are kept only for as long as needed to respond to and manage your enquiry.

You have rights over your personal information under UK data protection law, including the right to access a copy of it, to have it corrected or deleted, and to object to or restrict certain uses of it. You can update most of your profile details yourself in the app at any time, and you can ask us to close and delete your account.

To make any of these requests, please contact us through the contact page. You also have the right to complain to the ICO (ico.org.uk) if you are unhappy with how we have handled your information. You are welcome to contact us first if you would like us to try to resolve your concern.

We may update this Privacy Policy as PsyShare develops. When we make significant changes, we will update the date shown on this page and, where appropriate, let members know.